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FAQs Q : How do I find available hotels for the period I want to stay? A : Click on the map, select your country and destination, then please write your check-in/check-out dates, select "Show only available hotels" and click on the "Search" button to get our online available hotels. You get all hotel details by clicking on its name Q : When I place a booking online, is my credit card charged? A : No, your credit card details are just to guarantee your booking. The hotel will not charge your credit card You pay when checking-out and receive an invoice for your accountings Q : Does the hotel need a deposit or a payment in advance? A: Some hotels perform a pre-authorization check on your credit card as an extra guarantee. A pre–authorization is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total costs of your reservation. Once the credit card has been validated, the reserved amount will be released Q : What types of credit card can I use to guarantee the reservation? A : MasterCard, Visa and American Express are accepted as a guarantee However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel the "Hotel policies" section for "Accepted credit cards" Q : If I don't want to book my hotel online? A: If you prefer that we take care of your hotel booking, please call us to (33) 0 140500095 or e-mail your request to contact@lriservices.net Q : Do I pay a reservation fee? A : No, you don't pay any reservation fee Q : How do I know that my reservation is confirmed? A : When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out Within a couple of minutes, you will receive a confirmation e-mail containing more information such as the hotel’s contact details The most common reason for not getting a confirmation e-mail is typing your e-mail address incorrectly. Therefore, please double check your e-mail address before finalizing your reservation. We have also noticed that in some cases, our confirmation e-mail may end up in your "spam" folder. If you do not receive an e-mail after you have made a booking, please send an e-mail with your booking number and details to customerservice@booking.com Q : How can I cancel or change my booking? A : You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation e-mail, or you can send us your request with your booking number to contact@lriservices.net

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